Official product information
HorseFil Refund Policy
HorseFil refunds follow the 60-day guarantee. Call +1 (302) 200-3480 with your order ID, then mail the bottles with tracking to 100 Broadway, Suite 1102, New York, NY 10005. The buyer pays return postage. The refund is issued 3–5 business days after credit, then 5–10 days to reach your card.
Refund policy summary
| Policy point | Detail |
|---|---|
| Eligibility window | 60 days from purchase, or longer if printed on the sales page |
| Start a claim | Call +1 (302) 200-3480 |
| Return address | 100 Broadway, Suite 1102, New York, NY 10005 |
| Include in the box | Full name, email, order ID |
| Return shipping | Paid by the buyer; tracking advised |
| Refund issued | 3–5 business days after the return is credited |
| Shows on card | A further 5–10 days |
| Refund method | Back to the original card |
| Opened bottles | Not published; ask the desk |
How to return an order
Call within the window
Phone +1 (302) 200-3480 within 60 days of purchase, or longer if the sales page prints a longer window. Give your order ID.
Pack the bottles
Put the bottles in a box with a note: full name, email and order ID.
Ship with tracking
Mail it to 100 Broadway, Suite 1102, New York, NY 10005. You pay postage. Use a tracked service.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days for your bank to show it.
Changes and cancellations
To change or cancel, call +1 (302) 200-3480 as soon as you can. Once an order ships, it usually has to be returned instead.
| Situation | Best step |
|---|---|
| Wrong pack | Call before it ships |
| Duplicate order | Call with both order IDs |
| Charged, no email | Check spam, then call |
| Charge you do not recognize | Call before disputing with your bank |
Damaged, wrong or missing items
- Photograph the box, bottles and label.
- Note the lot code on the base.
- Call +1 (302) 200-3480 within a few days.
- Keep all packaging until it is settled.
Our role
Hoarsefil is an information site run by a U.S. stocking partner for HorseFil. Orders and refunds are handled by the BuyGoods order desk. The website email (contact@hoarsefil.com) is for website questions only.
Your rights
This policy does not reduce any rights you have under federal or state consumer law. If you paid by card, your card issuer may offer dispute protection too; calling the desk first is usually faster.
| Question | Contact |
|---|---|
| Start a refund | +1 (302) 200-3480 |
| Where is my refund? | +1 (302) 200-3480 |
| Wording on this page | contact@hoarsefil.com |
Refunds: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call +1 (302) 200-3480 with your order ID.
Where do I send a return?
100 Broadway, Suite 1102, New York, NY 10005. Include your full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days to show on your card.
How do I contact HorseFil support?
Call +1 (302) 200-3480 for orders and refunds. The website email, contact@hoarsefil.com, cannot see orders.
Ready to try HorseFil?
Pick a pack and see the price at checkout. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through the HorseFil U.S. stocking desk, a U.S. stocking partner for HorseFil. This site is not the manufacturer and earns when you buy.