Official product information
Contact HorseFil
For HorseFil orders, tracking and refunds, call +1 (302) 200-3480. For website questions, email contact@hoarsefil.com (Mon–Fri, 9:00 am–5:00 pm ET); it cannot see orders. Office: 7 World Trade Center, Floor 29, New York, NY 10007. Returns: 100 Broadway, Suite 1102, New York, NY 10005.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk: orders, tracking, changes, refunds.
Website questions
Email: contact@hoarsefil.com
Mon–Fri, 9:00 am–5:00 pm ET. Pages, typos, privacy, press. Cannot see orders.
Office
7 World Trade Center, Floor 29, New York, NY 10007, USA
Returns
100 Broadway, Suite 1102, New York, NY 10005, USA
Include full name, email and order ID.
Which contact to use
| I want to… | Use |
|---|---|
| Place an order | +1 (302) 200-3480 |
| Track an order | +1 (302) 200-3480 |
| Change or cancel | +1 (302) 200-3480 |
| Claim a refund | +1 (302) 200-3480 |
| Return bottles | 100 Broadway, Suite 1102, New York, NY 10005 |
| Report a site error | contact@hoarsefil.com |
| Press or privacy | contact@hoarsefil.com |
| Sales email | Not published; use the phone |
Before you call
- Your order ID from the order email.
- The email you ordered with.
- Your purchase date, for refunds.
- The lot code from the base, for bottle questions.
Mailing a return
Send returns to 100 Broadway, Suite 1102, New York, NY 10005, USA, with a note: full name, email and order ID. Do not mail returns to the office at 7 World Trade Center, Floor 29, New York, NY 10007.
Common reasons people get in touch
Where is my order?
Call with your order ID.
I want a refund
Call within 60 days of purchase.
Wrong or damaged item
Photograph it, then call.
A fact on the site looks wrong
Email contact@hoarsefil.com with the page link.
Is my bottle genuine?
Have the lot code ready and call.
Press
Email contact@hoarsefil.com.
Contact: questions
More answers on the full FAQ page.
How do I contact HorseFil support?
Call +1 (302) 200-3480 for orders and refunds. The website email, contact@hoarsefil.com, cannot see orders.
Where do I send a return?
100 Broadway, Suite 1102, New York, NY 10005. Include your full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days to show on your card.
Ready to try HorseFil?
Pick a pack and see the price at checkout. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through the HorseFil U.S. stocking desk, a U.S. stocking partner for HorseFil. This site is not the manufacturer and earns when you buy.