Official product information
Does HorseFil Have a Money-Back Guarantee?
Yes. HorseFil has a 60-day money-back guarantee from the purchase date, unless the sales page prints a longer one. Call +1 (302) 200-3480 with your order ID, mail the bottles with tracking to 100 Broadway, Suite 1102, New York, NY 10005, and the refund follows 3–5 business days after credit.
The HorseFil guarantee in plain words
Every HorseFil order through this desk has a 60-day money-back guarantee, unless the sales page prints a longer window. The clock starts on the purchase date.
It is a purchase policy, not a medical promise. You claim it by phone with your order ID, then mail the bottles back.
| Term | Detail |
|---|---|
| Window | 60 days from purchase (or longer if printed) |
| How to claim | Call +1 (302) 200-3480 |
| You need | Order ID, full name, email |
| Return address | 100 Broadway, Suite 1102, New York, NY 10005 |
| Return postage | Paid by buyer; use tracking |
| Refund timing | 3–5 business days after credit, then 5–10 days on card |
| Opened bottles | Not published; ask when you call |
How to claim your refund, step by step
Call within the window
Phone +1 (302) 200-3480 within 60 days of purchase, or longer if the sales page prints a longer window. Give your order ID.
Pack the bottles
Put the bottles in a box with a note: full name, email and order ID.
Ship with tracking
Mail it to 100 Broadway, Suite 1102, New York, NY 10005. You pay postage. Use a tracked service.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days for your bank to show it.
Make the guarantee work for you
- Note your purchase date. Day 60 comes quickly.
- Keep the order email and order ID.
- Keep bottles and packaging until you decide.
- Ask whether opened bottles qualify.
- Use tracked shipping; keep the receipt.
What the guarantee does not cover
- Orders from other sellers, which follow their own rules.
- Return postage, which the buyer pays.
- Any medical outcome. It is a refund policy only.
Details beyond these are not published. Ask when you call and write down what you are told.
Try HorseFil with 60 days to decide.
Check today’s priceWhat to say when you call
“Hi, I would like to return a HorseFil order under the money-back guarantee. My order ID is [from your email]. I bought it on [date]. Can you confirm the return address and whether opened bottles are covered?”
| Keep a record of | Why |
|---|---|
| Order ID and date | Shows you are inside the window |
| Call date and name | For follow-up |
| Tracking number | Shows the return arrived |
Guarantee: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call +1 (302) 200-3480 with your order ID.
Where do I send a return?
100 Broadway, Suite 1102, New York, NY 10005. Include your full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service.
How long does a refund take?
3–5 business days after the return is credited, then 5–10 days to show on your card.
How do I contact HorseFil support?
Call +1 (302) 200-3480 for orders and refunds. The website email, contact@hoarsefil.com, cannot see orders.
Ready to try HorseFil?
Pick a pack and see the price at checkout. Every order carries the 60-day money-back guarantee. Questions first? Call the order desk at +1 (302) 200-3480.
Sold through the HorseFil U.S. stocking desk, a U.S. stocking partner for HorseFil. This site is not the manufacturer and earns when you buy.