HorseFil Customer Service Phone Number: Who to Call and When

What is the HorseFil customer service phone number?

The number is +1 (302) 200-3480. It is the order desk for HorseFil, and it is the same number printed in the top bar, the footer and the contact page of this site. If you bought Horse Fil gummies here, this is the line that can look up your order.

Many people search for a HorseFil contact number, a HorseFil phone number for customer service or an email for the HorseFil group. You may find other numbers and addresses online. Those belong to other sellers and websites. For an order placed on hoarsefil.com, use the number above, because it is the one linked to your purchase.

All of these details are also on the HorseFil contact page.

Phone or email: which HorseFil contact to use

The simple rule: anything about an order goes to the phone. Anything about the website goes to the email. The two contacts do different jobs, and the email inbox has no link to the order system.

• Call to place an order, track a parcel, change an address, cancel, or start a refund.
• Call if a bottle arrives damaged, the count is wrong, or a charge looks strange.
• Email if a fact on a page looks wrong, for privacy requests, or for press.
• Email with the page link, so the team can find the line you mean.

If you email about an order, the reply will point you to the phone number. Calling first saves a step.

What to have ready before you call HorseFil

A short call is a good call. Before you dial, put these four things in front of you:

1. Your order ID, from the confirmation email.
2. The email address you used at checkout.
3. Your purchase date. It matters for the 60-day refund window.
4. The lot code from the base of the bottle, if your question is about the bottle itself.

The current lot code is HOR-26/HO-5423. You can match your bottle on the check your bottle page before you call. If you cannot find the order email, check your spam folder first, then call with the email address you used.

Order HorseFil with a 60-day money-back guarantee and one phone line for help: +1 (302) 200-3480.

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Questions to ask HorseFil customer service before you order

You do not need an order to call. The phone line also helps before you buy, and a few questions up front can save a return later:

• What is the total for my pack, with tax and shipping, before I confirm?
• Is there any repeat billing or subscription on this order? None is listed, but it is fair to ask.
• Does the 60-day refund cover every bottle in a 3 or 6 bottle pack?
• Are opened bottles accepted on a return?
• What is in the gummy base, if I have a diet need or allergy?

Write down the date of the call and the answers you get. If anything at checkout looks wrong, stop and call +1 (302) 200-3480 before you confirm. Nothing is charged until you confirm the order.

How to return HorseFil and get a refund

Returns start with a phone call too. Every order on hoarsefil.com has a 60-day money-back guarantee from the purchase date, unless the sales page prints a longer window. Here is the full path:

1. Call +1 (302) 200-3480 within 60 days of purchase and give your order ID.
2. Pack the bottles with a note: full name, email and order ID.
3. Mail the box with tracking to 100 Broadway, Suite 1102, New York, NY 10005. The buyer pays return postage.
4. The refund is issued 3 to 5 business days after the return is credited.
5. Allow a further 5 to 10 days for it to show on your card.

Do not send returns to the office at 7 World Trade Center. Use the returns address only. Whether opened bottles qualify is not published, so ask when you call and write down the answer. The full rules are on the refund policy and guarantee pages.

Keep a simple record of every HorseFil call

A short paper trail makes any follow-up faster. It also protects your refund window, because the 60-day clock counts from the purchase date, not the delivery date.

Keep the bottles and packaging until you decide. A photo of the label and the lot code on the base takes a moment and answers most bottle questions on the spot.

Common HorseFil customer service questions

Most calls fall into a few groups. Here is the best first step for each one.

Shipping cost and delivery time are not published on this site. Orders ship from the US, and tracking comes in the order email. More detail is on the shipping page.

Bought Horse Fil somewhere else?

HorseFil is sold on hoarsefil.com and by phone. It is not listed in stores or on Amazon by this seller. If you bought Horse Fil gummies from another website or a marketplace, that seller has its own support line and its own rules. The phone number on this page can only help with orders placed here.

That is one more reason to buy from the official page: you get one clear number, one returns address and one refund window. Read more on where to buy HorseFil.